EnergyAustralia Fined $14 Million for Misleading Clients: What C&I Businesses Need to Know

Energy Australia fined

In a significant legal ruling, the Australian Competition and Consumer Commission (ACCC) has imposed a $14 million fine on EnergyAustralia for breaching the Electricity Retail Code. The case arose from claims that the energy giant made misleading statements to customers, including commercial and industrial (C&I) clients, regarding discounts and price changes. This serves as a reminder of the critical importance of transparency in the energy market, particularly for businesses heavily reliant on stable energy contracts.

What Was the Breach?

EnergyAustralia had promised certain discounts to customers who paid on time and indicated that prices would not increase during the contract term. However, the ACCC discovered that EnergyAustralia had not honoured these commitments, resulting in many businesses paying more than anticipated for their electricity. For C&I clients, this could mean thousands of dollars in unexpected costs.
According to Rod Sims, former Chair of the ACCC, “businesses deserve honesty and clarity in their energy agreements, and breaches like these can have significant financial consequences, particularly for larger clients like those in the industrial sector.” This ruling reinforces the need for businesses to carefully review their energy contracts and ensure that their energy providers are adhering to regulatory standards.

In my 20-plus years of working with energy contracts, I’ve seen how a single oversight or lack of transparency can cost businesses dearly. This case with EnergyAustralia is a wake-up call for all companies—ensuring clarity and accountability in your energy agreements should always be a top priority.
Nick Halaris, CEO, PowerMaintenance

How to Protect Your Business

For C&I businesses, energy expenses can make up a significant portion of operating costs. Misleading promises, like those made by EnergyAustralia, can quickly erode profit margins. The solution? Partnering with a reputable energy broker that provides honest, transparent advice and helps you navigate complex energy contracts.
At PowerMaintenance, we offer comprehensive energy brokering services that ensure you’re getting the best deal without any hidden terms. We can review your current contracts, identify potential pitfalls, and suggest improvements to protect your business from similar risks.
To avoid becoming a victim of misleading energy deals, it’s essential to remain proactive. Get in touch with PowerMaintenance today for a free energy contract review.

Source: ACCC Media Release